Privacy Policy

Last updated: November 4, 2026

1. Introduction

Welcome to Growmore-Africa.

Growmore-Africa (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, and other individuals who interact with our website.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, browse our products, place an order, create an account, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Delivery address, where applicable

Account Information

If you create an account on our website, we may collect your username, password, and account details.

Order Information

When you place an order, we collect information necessary to process and manage your purchase, including the products ordered, order quantity, billing details, and order history.

Communication Information

When you contact us through our website, email, telephone, or WhatsApp, we may collect your contact details and the information you provide in your messages.

Technical Information

We may automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Pages visited and interactions with our website

3. How We Use Your Information

We use your personal information to:

  • Process and manage your orders.

  • Contact you regarding your purchases and order arrangements.

  • Arrange order pickup or coordinate delivery arrangements with you or relevant third parties, where applicable.

  • Provide customer support and respond to enquiries.

  • Create and manage customer accounts.

  • Improve our website, products, and services.

  • Send important service-related communications.

  • Send promotional messages or marketing communications where appropriate and permitted.

  • Maintain website security and prevent fraudulent activities.

  • Comply with applicable legal and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers where necessary to operate our business and provide our services. These may include:

  • Website hosting and technical service providers.

  • Payment service providers, where applicable.

  • Delivery or logistics partners involved in fulfilling customer orders.

  • Website analytics and security providers.

  • Professional advisers or regulatory authorities where required by law.

We only share information where reasonably necessary for the relevant purpose.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Growmore-Africa does not intentionally store complete payment card details on its website.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember items in your shopping cart.

  • Maintain your shopping session.

  • Remember certain website preferences.

  • Support customer account functionality.

  • Improve website performance and user experience.

  • Understand how visitors interact with our website.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal requirements.

Order and transaction records may be retained for accounting, administrative, and regulatory purposes.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We encourage you to protect your account credentials and avoid sharing your passwords with others.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Object to certain forms of personal data processing.

  • Request information about how your personal data is processed.

  • Opt out of marketing communications.

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information to us inappropriately, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy obligations.

Any updates will be published on this page with a revised “Last updated” date.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us via:

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.